FAQ

SHIPPING & DELIVERY

All Orders are processed upon receipt. We will try our best to get orders out immediately but please allow up to 3 business days for processing. Shipping costs may increase depending on weight, volume, postal code and shipping method.

 

RETURNS

Due to Sanitary and Health Reasons, Products are NOT eligible for refunds or exchanges

 

TRACKING YOUR ORDER

You'll receive a shipping confirmation email with a tracking number as soon as your has been processed 

 

100% SECURE ORDERING 

Ordering from LuxellaBeauy.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.

 

PRIVACY POLICY

Luxella Beauty respects your privacy. In order to keep you informed about our latest products, specials, and other news, we ask for your e-mail address. More importantly, we need this address should we need to contact you about any order, delay, or shipping information. To fulfill your order, we need your shipping address, phone number, and credit card information. We understand that we are asking for sensitive information, and you can rest assured that we make every effort possible to ensure the privacy and security of your transactions. Your credit card number is not fully visible to us when you place an order and other personal data will be treated with the highest grounds of security and confidentiality, We never sell, rent, or give away your name, email, or address to anyone without your consent.